We hope you love your Mrs. Alice order, however if you would like to return any items or your purchase isn’t suitable we would be more than happy to offer you a refund or exchange. 

To complete the return, please send your items to the Returns Address below within 14 days of delivery.

Please Note

  • Goods must be in their original packaging and in perfect, resalable condition.
  • If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
  • Customers must notify us by requesting a refund within 14 days of receiving an order. 
  • Customers are responsible for the shipping costs for returning their items. 
  • Any personalised items, antiques and sale items are final sale and sadly we cannot process refunds or exchanges for these.

If you need any assistance with breakages, returning or exchanging your order, please do not hesitate to email us at contact@mrsalice.com.


Returns Address

Mrs. Alice

Unit 4 Axis Park

4 Manasty Road

Orton Southgate


United Kingdom