Need help?
Frequently Asked Questions
About Mrs. Alice
Mrs. Alice is a British tableware and homeware brand, designed to take the hassle out of hosting, and bring joy to your home.
Founded in 2019 by entrepreneur Alice Naylor-Leyland, Mrs. Alice is the world's first Tablescape brand to make the art of tablescaping accessible worldwide.
Now expanding into all parts of the home, Mrs. Alice also offers furniture, lighting, chic fabric and signature tote bags. With a characteristic emphasis on enchanting, elegant design, Mrs. Alice is inspired by life in the English Countryside and committed to bringing that lifestyle to homes across the world.
Dress your table, Dress your home with Mrs. Alice.
New collections of Limited Edition Curated Tablescapes will be launched each season.
Mrs. Alice, Entrepreneur, designer & Vogue contributor, Alice Naylor-Leyland divides her time between Cambridgeshire and London with her husband Tom and their four children.
Born in Switzerland, Alice grew up in London with her mother Serena, whose passion and flair for entertaining schooled her in the art of hosting and table decoration. After attending Edinburgh University, Alice picked up her love of aesthetics again, studying Fashion at Istituto Marangoni.
Having created products in collaboration with Aerin Lauder, French Sole, Fenwick and Misela, her new homewares brand 'Mrs Alice' is the first time she has designed a collection of products in her name only.
Mrs. Alice Tablescaping is the art of building a beautiful table with linens, crockery, cutlery, glassware, candleware, and lots of decorations.
Discover our Tablescape collections.
View our newest arrivals by clicking here.
Be sure to sign up to our newsletter to keep up to date with our newest arrivals, drops, and product launches every week.
View a selection of founder Alice Naylor-Leyland's most beloved products, including signature pieces from our core collection and bestsellers...
Click here to read some of Alice's go to tips for table laying and entertaining. Above all, making your guests feel relaxed, welcome, and at home is paramount. Adding those extra special flourishes to your table does enrich and delight any dinner.
Care Guides
We advise all linens should be machine washed on a cold cycle, or hand washed and left to air dry.
Do not dry clean, and iron on the reverse if necessary.
Handwoven by skilled artisans, each of our rattan pieces may contain slight imperfections and variations in colour, making them even more captivatingly unique.
In order to keep your rattan looking its best:
- Dust your rattan using a soft, dry cloth or feather duster.
- Clean any spills immediately with a dry cloth, wiping gently in the direction of the weave.
- Rattan is susceptible to moisture damage, so keep it away from any humid areas.
- Do not expose your rattan to direct sunlight for extended periods of time, as this can cause the rattan to fade or become brittle.
- Avoid placing your rattan in areas with extreme temperatures as this can lead to cracks in the weave.
Proper care of your lamp will help maintain its beauty and extend its lifespan:
- Before use, carefully inspect the lamp to ensure there are no visible defects or damage. Do not use the lamp if you find any issues.
- Place your lamp on a flat, stable surface to prevent it tipping over.
- Regularly dust your lamp with a soft, lint-free cloth or a feather duster.
- When replacing the bulb, always use the recommended wattage and type as specified. The bulbs supplied are LED, 5V, Max 2W, E14 Bulbs.
- If you would like to order spare lightbulbs or charging cables, please do contact us and we can send you a bespoke order link to complete.
- Our rechargeable lamps have a life span of approximately 10,000 working hours
- A 5-6 hour charge, will provide approximately 15-20 hours of working time.
Top tips to keep your boxwoods looking fresh and green:
- Keep out of direct sunlight in an area with good ventilation to avoid fading.
- Every four to six weeks, give your preserved boxwood a light misting; you don't want the leaves to be completely wet but you want to make sure the boxwood stays hydrated.
- Do not store away for extended periods of time; whilst preserved, your boxwood is still living.
We recommend a gentle hand-wash for all items, unless stated otherwise on their product pages.
Due to their charming handblown nature, some of our candleholders can vary slightly in size and shape. To keep them looking their best, gently wipe with a soft dry cloth to clean, do not burn candles until the end, and use dripless candles to avoid any wax build up on your candleholders.
Our fabric printed to order is a linen union (55% linen and 45% cotton) which can be treated for fire retardancy, stain, and water resistance by your upholsterer.
For light cleaning, a damp cloth and gentle fabric cleaner would be suitable.
It is not suitable for items of furniture that put a high level of stress on the fabric, such as a recliner.
Shipping & Tracking
UK and EU orders will be dispatched from our warehouse in Cambridgeshire, UK.
For US customers, orders will be shipped from our warehouse in New Jersey.
Please note that items printed to order such as Fabrics and Wallpapers will continue to ship from the UK. As a result, shipping fees for these items will be calculated based on the size of the item and your shipping address at the checkout, and duties and taxes will apply for entry into the US.
We ship all over the world!
Shipping costs will apply, and are added at the checkout once you've entered your complete address. For more details on shipping, click here.
For UK orders we use DPD Express, and your order will be delivered in 1-2 days after leaving our warehouse.
US orders will be delivered by DHL Express or FedEx within 2-4 days of leaving us. Please note, whilst we increase our product categories in our new US warehouse, some items may still ship from the UK.
For Europe and the rest of the world, we use DHL Express International which takes 2-7 days to be delivered once leaving our warehouse.
Please note that our processing time is separate from the expected delivery transit time.
Our shipping costs will depend on your shipping address and the contents of your basket. Please enter your full shipping address at the checkout to see your shipping options.
We strive to process and dispatch all orders as swiftly as possible, typically within two working days.
If your order contains a pre order item, the expected dispatch date is displayed in your order confirmation email, and on the product page.
By default, we will ship your entire order as soon as this item becomes available. However, if you need the available items before your pre-order date, please do not hesitate to let us know, and we can arrange to ship these items ahead of time for you.
If you cannot see a pre-order date on the item you have purchased or your order confirmation email, and it has been longer than two working days, please do not hesitate to contact us.
During peak times such as Christmas and Thanksgiving, this may take up to five working days. Please note some items such as furniture and made-to-order items have their own lead time, and these will be displayed on their product pages.
Once your order has been dispatched, you will receive a shipping confirmation email. This email will contain your tracking number to be able to view the status of your delivery.
If you haven't received a shipment confirmation for your order yet, we recommend checking your email's spam or junk folder first.
If you have not received a shipping confirmation, this would indicate the presence of a pre-order item within your order. You can find any expected shipping dates within your order confirmation and on the product page.
If your order is showing as "delivered" but you haven't received it, we recommend checking with neighbours or in any designated 'safe places' around your address where the parcel might have been left. Additionally, be sure to review your mailbox or email inbox for any attempted delivery notifications which typically include instructions for arranging a redelivery. Should the parcel remain elusive after these efforts, we advise reaching out to the courier directly with your tracking information as they will have the most up to date information regarding your parcel.
If despite these measures you are still unable to locate your parcel, please contact us with you order number for additional support.
Once your order has been delivered to the address provided at checkout, we are unfortunately unable to accept responsibility for any loss or theft that may occur thereafter. If you believe your parcel has been stolen, we recommend contacting your local authorities to file a report. We appreciate your understanding and are here to help with any further questions you may have.
Orders & Payments
A pre order item is any item that is purchased upfront, but shipped at a later date.
The expected dispatch date is displayed on the product page. Any updates to this expected dispatch date will be communicated via email, to the email address you have used to place your order.
By default, we will ship your entire order as soon as this item becomes available. However, if you need the remaining items before your pre-order date, please don't hesitate to let us know. We can arrange to ship these items ahead of time for you.
Sign up to our newsletter to receive 10% off your first order! You can find the link at the bottom of our homepage.
We are also able to provide a bespoke service on many of our products including fabrics, table linen and crockery for Trade customers. To apply for a Mrs. Alice Trade Account and benefit from our trade discounts and guidance, please follow this link.
Our discount codes cannot be used in conjunction with any other offers.
When purchasing sale items, our prices have already been reduced and so further discounts will not be available. If you believe your discount code should still be working, please contact us for assistance.
If you have a gift card or discount code, this can be entered at the checkout and will be applied to your order if eligible. Our discount codes cannot be used in conjunction with sale items or any other offers.
If you forgot to apply your discount code at the checkout, please contact us as soon as possible. Depending on the status of your order, our team may be able to apply this retrospectively for you.
We apologise for any inconvenience caused by delayed items. If an item in your order is delayed, by default, we will ship your entire order once the delayed item becomes available. You will be notified when the item is back in stock and ready to be dispatched. Upon shipping, you'll receive a confirmation email with a tracking number to allow you to follow the progress of your delivery.
For those who need any in-stock items sooner due to a specific event or deadline, we offer the option to ship these items ahead of the pre-order item. Please contact us if you require this service, and our team will arrange for the available items to be sent to you separately.
We understand that occasionally you may need to make adjustments to your order after it's been placed. Our system is designed to process orders efficiently and accurately, and once an order is placed it enters our fulfillment process immediately to ensure timely delivery.
If you would like to make any changes to your order, please contact us as soon as possible with your order number, and we will do our best to help, if possible.
Our system is designed to process orders efficiently and accurately, and once an order is placed it enters our fulfillment process immediately to ensure timely delivery.
If you would like to cancel your order, please contact us as soon as possible with your order number, and we will do our best to help, if possible.
If you are missing any items from your order, please double check your tracking link, as it may be that your order has been split into multiple boxes.
It is also possible that an item within your order is a pre order item, and due to follow at a later date. Please check your order confirmation email to see if this is the case.
If this is not the case, please contact us with your order number for further assistance.
If you have received a damaged or broken item within your order, please notify us by sending a photograph of the item, along with your order number within 7 days of delivery to arrange a replacement, or a refund.
If you have received the wrong item within your order, please contact us with your order number and a picture of the item you have received, to arrange for the correct item to be sent to you, and have the incorrect item collected.
Returns
- Goods must be in suitable packaging and in perfect, resalable condition.
- If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund.
- Customers are responsible for the shipping costs for returning their items, unless an item is faulty or damaged.
- Our return portal will generate one label per submission. If you require more than one label please split your returns portal submission accordingly.
- The cost of return labels generated within our returns portal, will be shown within the returns portal, and deducted from your total refund amount.
- Personalised items, custom printed fabrics and wallpapers are final sale, and cannot be refunded or exchanged.
- Items purchased at Sale price are final sale, and cannot be refunded or exchanged.
- Outward shipping costs will not be refundable.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please visit our Returns Portal to begin this process.
Once your items are received at our warehouse, your refund will be applied to the original credit or debit card on which the order was placed.
We're unable to offer prepaid return labels at this time. Our Returns Portal will display the cost of your label, which will be deducted from your total refund amount.
For any returns, please submit your request within 30 days of receiving your order.
In the case of damaged or faulty items, please notify us and provide a photograph within 7 days of receiving your order.
We aim to process returns on the same day that items are received.
However please note that during peak periods, it may take up to 14 working days to process your refund.
Once processed it will take between 2 and 5 days for the balance to be returned to your original payment method, depending on your bank.
Other
We are excited to offer monogramming services on a variety of our products, allowing you to add a personal touch to your purchases. Whether you're looking to customise a gift or make an item uniquely yours, our monogramming options provide the perfect way to personalise your favourite items.
Click here to view items available for monogramming.
Please allow an additional 10 working days from the time of your order for this service, and please note personalised items are non returnable.
Shopping for someone else but not sure what to give them? Our convenient gift card offers your friend or family member the gift of choice. Gift cards are delivered by email and contain instructions to redeem them at checkout.
To order a gift card please follow this link to the gift card page.
We are able to provide a bespoke service on many of our products including fabrics, table linen and crockery. To apply for a Mrs. Alice Trade Account and benefit from our trade discounts and guidance, please follow this link.
To qualify for a trade discount, you must first submit your details via our Trade Application Form. Your orders must exceed £500, and once a qualifying order is placed with us, you'll be issued with a trade discount code for use on future orders.
Our base cloth is a linen union made of 55% linen and 45% cotton, which can be treated for fire retardancy, stain and water resistance. The Martindale Abrasion Test results of our fabrics is >20,000 rubs. Results of 15,000-25,000 rubs are suitable for general domestic use. A fabric with this score is suitable for everyday use on main household furniture. It is not suitable for items of furniture that put a high level of stress on the fabric, such as a recliner. For light cleaning, a damp cloth and gentle fabric cleaner is suitable.
We accept various methods of payment including Visa, MasterCard, American Express and Google Pay.
All of our lampshades are designed with a fixed gimbal fitting, which connect securely to your lamp base using fixed arms attached to the inner ring of the shade. This type of fitting is designed specifically for table lamps and floor lamps, and is positioned approximately 4cm from the base of the shade for perfect balance and fit.
To make sure your lampshade works with both UK (BC/Bayonet Cap) and European (ES/Edison Screw) fittings, every shade comes with a removable reducer ring. This plastic insert can be easily clipped in or out, allowing for universal compatibility without the need for extra tools or adaptors. The reducer ring is easy to remove — simply press together and push down.